Shipping policy
Thank you for shopping with Zenvera.
We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not processed on weekends or holidays.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- International: 7–20 business days
Please note that shipping times may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to update.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Zenvera is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item and packaging.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
We appreciate your support and thank you for choosing Zenvera.